Assistant General Manager
Company: Great Wolf Lodge
Location: Sandusky
Posted on: May 4, 2024
Job Description:
Pay: $0 per hour - $0 per hour At Great Wolf, the -Assistant
General Manager -assists the General Manager in driving operational
excellence throughout all functions, outlets, and attractions of
the lodge.Essential Duties & Responsibilities
- Oversees Guest Services, Housekeeping, Food & Beverage,
Aquatics, Cub Club and Retail Departments
- Assists Directors in accomplishing human resources' objectives
by over seeing the recruiting, selecting, orienting, training,
assigning, scheduling, coaching, counseling, and disciplining
effort
- Communicates job expectations; planning, monitoring,
appraising, and reviewing job contributions
- Ensures Departments adequately enforce all policies and
procedures
- Assists Directors in achieving guest services operational
objectives by contributing information and recommendations to
strategic plans and reviews; preparing and completing action plans;
implementing productivity, quality, and customer-service standards;
resolving problems; completing audits; identifying trends;
determining system improvements; implementing change
- Meets financial objective by yield management; forecasting
requirements; assists in preparing an annual budget; reviews
scheduling expenditures; analyzes variances; initiates corrective
actions
- Maintains customer confidence by maintaining service levels;
garnering "repeat" visits; making the resort a "family
tradition"
- Ensures Departments maintain a safe, secure, and healthy
environment by establishing, following, and enforcing standards and
procedures; complying with legal regulations
- Updates job knowledge by participating in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional organizations
- Enhances resort reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities
to add value to job accomplishments
- Ensures Departments train all new employees and retrain current
employees
- Ensures all guest requests are handled in a professional
manner, by reviewing with Directors weekly
- Attend weekly directors' meeting and communicate necessary
information as needed
- Reviews any inappropriate behavior findings by staff with
Director and ensures all are recorded properlyBasic Qualifications
& Skills
- Associates degree in Hospitality, Business, related field; or
equivalent combination of education and experience
- Minimum 5 years leadership in hospitality at
department/division director level
- Minimum 2 years developing and implementing annual budgets;
forecasting revenues and expenses, and generating plans to meet
expected margins
- Leadership experience in 2 or more relevant
functions/departments across the business
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug
screen
- Must be open to relocation to multiple Great Wolf Lodge
locationsDesired Qualifications & Traits
- Strong Financial Acumen
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality
standards
- Enthusiastic and positive energy
- Multi-tasking ability
- Associates degree in Hospitality, Business, related field; or
equivalent combination of education and experiencePhysical
Requirements
- Able to lift up to 20 lbs.
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
Keywords: Great Wolf Lodge, Parma , Assistant General Manager, Executive , Sandusky, Ohio
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