Customer Service Representative - State Farm Agent Team Member

Company: David Roberts - State Farm Agent
Location: Findlay
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I began my career with State Farm in January 2000 after transitioning from ministry, where I learned how to lead, grow an organization, and develop peopleskills that still guide me today. My wife Jennifer is also a State Farm agent, and together were passionate about serving our community. Today, our team consists of five dedicated professionals focused on helping customers with everything from auto and homeowners coverage to life, health, and retirement planning. Our office culture is highly production-oriented and built around growth, competition, and teamwork. Were driven by the challenge of helping as many customers as possible while creating an energetic and supportive workplace. Im looking for team members who love to compete, stay hungry for growth, and are excellent communicatorspeople who connect easily with others, ask the right questions, and work together toward shared goals. If youre ready to push yourself, build strong client relationships, and be part of a motivated team thats committed to winning, this could be the place for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with David Roberts - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Keywords: David Roberts - State Farm Agent, Parma , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Findlay, Ohio