Patient Service Center Agent
Company: Neighborhood Family Practice
Location: Cleveland
Posted on: April 1, 2026
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Job Description:
Description JOB CONTENT Position Summary: (Overall purpose of
this position) The Patient Service Center Agent supports patients,
providers, nurses and patient advocates with telephonic support.
Essential duties and responsibilities which must be performed in
order to carry out the position purpose summarized above: (The
following description is a general representation of the key duties
and responsibilities of this position. Other duties may be
assigned, as required.) Manages high volume of inbound calls based
on predetermined performance metrics with first call resolution.
responsible for accurate and timely scheduling of medical including
nurse visits, behavioral health, midwifery and dental appointments;
completes mini registration including patient demographics and
insurance information. Informs patients of all financial assistance
and payment options available and refers patients to appropriate
financial support staff. Creates telephone encounters based on
patient requests and sends to appropriate provider/care team.
Creates prescription refill requests and routes to appropriate
provider for resolution. Communicates general clinic information
based on guidelines. Follows department and organization’s Policies
and Procedures. Coordinates patient transportation when scheduling
appointments for patients with need. Participates in educational
activities or training sessions as appropriate. Qualifications
Qualifications: Specific knowledge, training or skills required to
perform the duties of this position. Specific concepts, courses,
training programs or required certifications: (To perform this
position successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills and abilities required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.) High school
diploma or GED. Computer proficiency: Application of emr and
related functional software. Excellent customer service skills
including the ability to speak clearly and concisely with a
pleasant telephone voice. Ability to read and understand oral and
written instructions. Ability to follow written policies and
procedures. Ability to work independently in a high volume,
fast-paced environment. Attention to detail entering all
information accurately. Understands and initiates a team work
approach when appropriate. Knowledge of medical insurance
preferred. Desire to deliver quality work and the ability to
maintain performance metrics in the department. Fluent in English
and Spanish preferred. Essential Physical Demands and Working
Environment: (The physical demands and work environment described
below are representative of those that must be met by an employee
to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.) Ability to see,
communicate, hear and utilize electronic communication devices.
Demonstrated ability to sit or stand for long periods of time. able
to perform repetitious tasks. Ability to work days, evening and
weekends. Previous experience that is necessary background to
qualify for this position: At least 1-year work experience in a
medical office setting preferred. REPORTS TO AND EVALUATED BY:
Manager of Patient Services
Keywords: Neighborhood Family Practice, Parma , Patient Service Center Agent, Healthcare , Cleveland, Ohio
