Help Desk Technician
Company: Race Winning Brands
Location: Mentor
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Description: Maintains and
supports the integrity of the operating system environment and
various computer systems. Performs systems maintenance tasks, such
as system back-up, recovery, and file maintenance to promote uptime
and efficient performance. Acquires, installs, and tests system
software upgrades and computer components. Configures software and
resolves technical problems. Maintains documentation of IT
infrastructure and troubleshooting procedures. ESSENTIAL DUTIES AND
RESPONSIBILITIES: · Diagnose computer errors and provide technical
support. · Troubleshoot software, hardware and basic network
issues. · Train end-users how to setup and use new technologies. ·
Install, configure and upgrade PC software and operating systems. ·
Use specialized help desk support software to take control of
end-user’s computers to troubleshoot, diagnose and resolve complex
issues. Requirements: · Strong experience with Windows 10 / Office
365. · Analytical and problem-solving skills. · Computer literacy
on PC word-processing, spreadsheet, database applications
considered a plus. · Demonstrated aptitude for learning new
technologies. · Strong interpersonal skills. · Ability to handle
multiple tasks simultaneously and capable of moving from one
project/situation to another with minimal difficulty. · Projects a
positive attitude towards the customer and co-workers, contributes
to positive environment. · Supports and participates in all office
duties and meetings as required to ensure department success. ·
Well established verbal and written communication skills. · Ability
to work effectively as both a member of a team and independently
based upon the task at hand. · Familiar with software deployment
technologies (MDT, PDQ repackaging tools). · Knowledgeable about
basic networking (TCP/IP, DNS, routing, subnetting). · Must be
comfortable moving around and working in a manufacturing shop floor
environment.
Keywords: Race Winning Brands, Parma , Help Desk Technician, IT / Software / Systems , Mentor, Ohio
