Front Desk Agent - Sawmill Creek Resort

Company: Cedar Point
Location: Fremont
Posted on: May 1, 2025

Job Description:

Overview:$16.00/hour -Ages 18+ -At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Sawmill Creek. You'll also---

• Contribute to an amazing guest experience at Sawmill Creek.
• Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone.
• Learn and utilize the hotel Property Management System. - -Some of our amazing perks and benefits:
  Paid training and FREE uniforms!FREE Admission to Cedar Point and our other properties!FREE tickets and discounts to local attractions!FREE tickets for family and friends!20% discounts on food and merchandise!Employee-only ride nights, game nights, and FREE FOOD events!
  Responsibilities:

  • Ability to maintain guest information, including credit card information, in a secure and confidential manner.
  • Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.
  • Ability to solve guest related concerns in a positive and professional manner.Maintain open communication with other shifts and the Front Office Manager.
  • Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates.
  • Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines.
  • Meet Cedar Fair's attendance requirements.Other duties may be assigned.
    Qualifications:
    • Charismatic attitude
    • Ability to learn and use the hotel Property Management System (Opera)
    • Ability to work days, nights, weekends, and holidays to meet business needs
    • Ability to stand for long periods of time
    • Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law
    • Ability to pass a background check, if 18 years of age or older

Keywords: Cedar Point, Parma , Front Desk Agent - Sawmill Creek Resort, Sales , Fremont, Ohio