Commercial Lines Account Manager

Company: Michigan Community Insurance Agency
Location: Wixom
Posted on: February 18, 2026

Job Description:

Job Description Job Description Michigan Community Insurance Agency seeks experienced commercial lines account managers for our Wixom, Farmington Hills and Tecumseh MI offices. Do you have commercial lines insurance experience and want to take that knowledge to a new level? Michigan Community is seeking an experienced commercial lines account manager to assist with a legacy book of business and to be a resource to account managers that are learning the trade. Our organization is powered by AI- Amazing Individuals that love to collaborate, engage and learn. We are seeing an individual that has the knowledge and skill set noted below and also someone who likes to teach, help and guide teammates along the way! Department: Commercial Lines Job Purpose: Sales and service of commercial lines business in accordance with objectives and procedures outlined by the agency. Organizational Relationship: Responsible to the Commercial lines department manager Minimum Educational Requirements: high School Diploma, College courses Minimum Job Qualifications: a. Minimum 3 years commercial insurance experience b. Experienced with AMS 360/ Worksmart-Imagerite c. Hold and maintain P/C license d. Strong organizational and time management skills Responsibilities: a. Coordinate , maintain and manage agency Commercial lines accounts via the procedures and process as directed by agency b. Review renewals, recommend coverages and bind business according to agency policies and procedures c. First point of contact for any issues, problems or concerns for current customers d. Maintain direct communication with underwriters e. Attend weekly or daily huddle meetings for good communication f. Accuracy of work, low frequency with no repetitive errors g. Pursue programs for personal and professional development h. Other duties assigned by management Duties: a. Respond to questions or complaints from customers b. Bind new business and recommend coverage, cross sell on renewal business c. Maintain agency service standards d. Handle and process claims with in department e. Review and respond to company and client correspondence f. Maintain good working relationship with co-workers g. Remarket renewal business as necessary to maintain customer satisfaction h. Company interface Performance Standards: a. 1 hour- return phone calls b. Same day- claims submitted to carrier c. 24 hour- endorsement requests, non payment, receipt of payment processing, LPRs, respond to correspondence received from customers d. 48 hour- new business submission applications, requests to market e. 3 day- rewrites f. 5 day- correspondence from companies, renewal reviews, endorsement processing

Keywords: Michigan Community Insurance Agency, Parma , Commercial Lines Account Manager, Accounting, Auditing , Wixom, Ohio